Q. Is the local access number available in my area?
A. We have toll-free access from anywhere in the Continental United States.

Q. Do the calls go over the Internet?
A. No, your calls are placed over a privately owned fiber optic network which parallels the public switched telephone network.

Q. What's the catch?
A. There is no catch! Just a $35 (one time setup fee) and just choose a plan

Q. How long has Nebutel been in business?
A. NebuTel has been in business for over 10 years in Central Florida.

Q. So if I go over minute limit NebuTel will only charge me 5 cents per minute?
A. Yes

Q. What about hidden charges?
A. There are no hidden charges

Q. What if I sign up for the NebuTel nights and weekend plan but need to make a long distance call during the day?
A. Our gateway will only be available during the specified times. If you call outside those times, we would recommend having an alternate service such as calling cards, cell phone, or alternate long distance carrier

Q. Does this replace my local telephone service?
A. No, you still need local phone service

Q. What if I have multiple phone numbers at my house?
A. The service is charged per telephone number

Q. Do I have to cancel my existing long distance service?
A. No, although it is advisable to get a plan that does not have a minimum charge. Individual scenarios vary (e.g. international calls, calling cards, collect calls, etc.) Since all your doing is placing a local call to us, it doesn’t effect your existing services.

Q. How does it work?
A. All you have to do is dial our toll-free access + area code + number. Most customers program a speed dial button so they enter the same number of digits as traditional long distance

Q. Do I have to dial a (1)?
A. No, once you are prompted by the system, enter the area code + number

Q. Can I call anywhere?
A. You can call anywhere in the U.S. (including Alaska & Hawaii) and Canada

Q. What about calls I make within my state?
A. The service includes in-state and state-to-state long distance calls

Q. What about my business phone?
A. We have to look at each business on an individual basis.

It depends upon past usage and number of phone lines within a business, call 321-951-1717 or e-mail us at, info@nebutel.com.

Q. What about calling cards?
A. This option may be available in the near future

Q. How do we pay?
A. Payment is automatically withdrawn from a debit or credit card each month

Q. What about checks?
A. This is a 100% automated service: A debit card assigned to you from your bank with a Visa or Master Card logo deducts automatically from your checking account

Q. Can I make calls to surcharged numbers?
A. No, surcharged numbers like "900", "976", party lines, or long distance information are not allowed

Q. What if I want to cancel my service?
A. Simply call us up before the 1st of each month to cancel and we won’t charge your card.

Q. What am I waiting for?
A. If you need more information call 321-951-1717 or e-mail, info@nebutel.com